Privacy Policy

Last Updated: May 2026

1. Introduction

SDAccommodations (www.sdaccommodations.com.au) is a search platform designed to help National Disability Insurance Scheme (NDIS) participants, their families, and their authorized agents or support coordinators find Specialist Disability Accommodation (SDA).

In terms of privacy our platform operates on a dual-access model:
• Seekers (participants, families, and agents) can freely browse and search listings without creating an account or logging in.
• Providers (SDA and support providers) register a secure account to view subscription pricing, manage their listings, and access provider-only features.

This Privacy Policy explains how we handle data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Data We Collect and When

A. For Participants, Families, and Agents (Seekers)

• Browsing: We do not collect any personal or sensitive information while you browse or search the directory.
• Property Inquiries: We only collect information if and when you choose to fill out an inquiry form for a specific property. This may include your name, contact details, your role (e.g., family member, Support Coordinator), and any specific housing or accessibility needs, depending on what you voluntarily choose to include in your message.

B. For SDA Providers and Service Providers  (Listers)

Because you maintain a secure account on our platform, we collect:
• Account & Login Data: Username, password, and security credentials used to access the provider portal.
• Business Profile Data: Your profile description, website and social media links, professional contact details (phone and email) for your public listings. Property listings and services you provide for NDIS SDA participants.
• Property Details: Specifications, features, images, and vacancy status of the accommodations you list.

Important Note on Financial Data: Subscription pricing and plans are strictly gated and only visible to logged-in Providers. We do not collect, process, or store credit card or bank account details. All subscription payments are processed securely off-site through our third-party payment gateway like PayPal.

3. How We Use Your Data

• To Connect Seekers and Providers: When a seeker submits a property inquiry, the data entered is securely transmitted to the relevant provider so they can respond. We do not use seeker inquiry data for any other purpose.
• To Manage Provider Accounts: We use provider login and profile data to maintain your secure dashboard, authenticate your access to subscription pricing, and host your listings.
• No Commercial Profiling: We do not sell user data, nor do we use sensitive health/disability criteria submitted in inquiries for marketing purposes.

4. Data Security and Storage

• Access Control: Provider accounts are password-protected. We use industry-standard encryption to protect login credentials and secure the provider portal.
• Data Minimization: We do not retain permanent user profiles or history for seekers. Inquiry data is securely routed to the provider and kept only as a temporary operational record.
• Storage Location: Our platform database is hosted on secured multi-cloud servers combined with rigorous security protocols.
• Payment Security: Financial transactions are handled entirely by PayPal under their own secure privacy protocols.

5. Your Rights

• Providers: You can log in to your dashboard at any time to view, update, or correct your login details, business profile, and listings, or to cancel your subscription.
• Seekers: You can request information regarding past inquiries or request that your contact details be removed from our temporary operational logs by emailing [email protected].

6. Contact Us

For any privacy-related questions, or to request data deletion, please email  us at: [email protected].